Câu 38THPT
Question 38. Dear Mr Brown,
a. We understand how inconvenient this situation has been, especially as the item was intended for your business event.
b. We are writing to sincerely apologise for the delay in delivering your recent order.
c. Once again, we are truly sorry for the inconvenience and appreciate your patience and understanding.
d. Due to an unexpected problem in our shipping system, your package did not arrive on the scheduled date.
e. To make up for this, we have arranged express delivery at no extra cost and added a discount voucher for your next purchase.
Best regards,
Customer Service Team
Question 38. Dear Mr Brown,
a. We understand how inconvenient this situation has been, especially as the item was intended for your business event.
b. We are writing to sincerely apologise for the delay in delivering your recent order.
c. Once again, we are truly sorry for the inconvenience and appreciate your patience and understanding.
d. Due to an unexpected problem in our shipping system, your package did not arrive on the scheduled date.
e. To make up for this, we have arranged express delivery at no extra cost and added a discount voucher for your next purchase.
Best regards,
Customer Service Team
a. We understand how inconvenient this situation has been, especially as the item was intended for your business event.
b. We are writing to sincerely apologise for the delay in delivering your recent order.
c. Once again, we are truly sorry for the inconvenience and appreciate your patience and understanding.
d. Due to an unexpected problem in our shipping system, your package did not arrive on the scheduled date.
e. To make up for this, we have arranged express delivery at no extra cost and added a discount voucher for your next purchase.
Best regards,
Customer Service Team
Chọn một phương án bên dưới để kiểm tra đáp án ngay:
Đáp án chính thức: B
Hướng dẫn giải chi tiết
Câu 38. Đáp án B. b - d - a - e - c. Đây là thư xin lỗi khách hàng. Trình tự chuẩn: b: mở đầu xin lỗi vì giao hàng chậm; d: nêu nguyên nhân; a: bày tỏ sự thấu hiểu bất tiện; e: đưa ra phương án bù đắp; c: kết thư xin lỗi lần nữa. Chọn B.